Waystation Coordinator

The Waystation Coordinator is a critical front line management role overseeing our overnight adult shelter, the Waystation. They work with the Emergency Shelter & Outreach Director and other community stakeholders to support guests accessing and utilizing the Waystation services. We are looking for a creative, organized, hard-working problem solver who can oversee shelter program with an emphasis on creating a safe and welcoming space for all.

The Waystation is open seven days a week, from 6:00pm to 8:00am. The shelter offers two dormitories for male and female guests, and has capacity for 36 adult individuals to stay. In addition, we have laundry facilities, shower facilities, and a living space.

The primary responsibilities of the Waystation Coordinator include but are not limited to:

• Directly supervise the Waystation Shelter Support team members. This includes providing necessary documentation and training on job expectations, regular check ins with all team members, schedule coordination, facilitating referrals for clients, problem solving and crisis management. The Waystation Coordinator is part of the on-call rotation, supporting both weekend and daytime team members as needed. This is a working manager role, meaning the Waystation Coordinator is responsible for directly supporting guests and assisting Shelter Support team members with managing the day to day responsibilities.
• Oversight and responsibility for program data and reporting. This includes thorough understanding of our intake process and ability to utilize our HMIS; managing the program budget and providing updates as requested; completing required grant reporting for program funding.
• Build and maintain positive working relationships with COTS Daystation and HRC team members and other community agencies who partner with COTS to provide robust support services to our clients. This includes maintaining an up-to-date knowledge of state and local resources, eligibility requirements, and other benefits which may impact clients and team members.
• Participate in the COTS Safety Committee and consistently review and identify steps to mitigate safety concerns as well as ensure compliance with all policies and procedures applicable to the Waystation program.

Experience, Skill & Education Requirements:

• A high school degree or equivalent with a minimum of three (3) years of experience in a human services role required; prior experience in housing services and program management are strongly preferred.
• Minimum of one (1) year of leadership/supervisory experience is required.
• Demonstrated ability to handle conflict and crisis management required.
• Demonstrated ability to build and maintain working relationships with internal and external partners.
• Intermediate computer skills required, including ability to use database systems and Microsoft Office programs.
• Undergraduate degree in Social Work, Public Health, Criminal Justice, Public Policy, or other related field preferred.
• Prior experience with individuals experiencing homelessness and crisis intervention, as well as knowledge of resources and services for individuals and families is a plus. Prior experience working with substance abuse, mental illness and individuals with trauma histories strongly preferred.

All positions at COTS require a commitment to our mission: Advocating for long-term solutions to end homelessness and provide emergency shelter, services, and long-term housing for Vermonters who are experiencing homelessness or are marginally housed.

To apply, send your resume and cover letter to jobs@cotsonline.org