Family Supportive Housing Program Coordinator

The Family Supportive Housing Program Coordinator is responsible for the oversight and direct management of the Family Supportive Housing Program (FSH) for Chittenden County.

Date Posted/Updated: 11/13/2023
No. of Positions Open: One (1) Full-time, 40 hrs/wk

The Family Supportive Housing Program Coordinator is responsible for the oversight and direct management of the Family Supportive Housing Program (FSH) for Chittenden County. FSH aims to reduce the incident and duration of child and family homelessness in Vermont by supporting homeless families with minor children to transition to, and sustain, stable housing through targeted provision of case management, service coordination and coordinated access to affordable housing. Family Supportive Housing provides intensive, customized, case management services and service coordination to families experiencing homelessness who present with a higher degree of complexity and service need.

This is a working manager role, meaning the FSH Program Coordinator may be responsible for supporting clients directly depending on the team and client needs.

The primary responsibilities of the FSH Program Coordinator include but are not limited to:

Directly supervise a team of FSH Advocates. This includes onboarding team members, providing necessary documentation and training on job expectations, conducting regular, ongoing supervision with team members, problem solving and crisis management, and case load assignments, ensuring Maintain program enrollment of 12-15 clients per full time employee.
Oversight and responsibility for program data, budget, and reporting. This includes thorough understanding of program requirements and ability to utilize our HMIS; managing the program budget and providing updates as requested; completing required grant reporting for program funding; input and processing of Medicaid billing for all COTS FSH households monthly; facilitation of referrals into the Chittenden County Coordinated Entry system.
The FSH Coordinator is part of the COTS management team and works closely with the many community partners COTS relies on to meet the needs of our clients and guests. A critical function of this role is building and/or maintaining positive, collaborative relationships with other COTS team members across the organization as well as community partners.
Participate in and lead large group meetings with both internal and external partners. This includes: preparation for and facilitation of biweekly county wide FSH meeting; attending quarterly statewide FSH supervisor meetings and quarterly Community of Practice FSH meetings; attending Community Housing Review Committee; COTS Housing Meeting; and COTS Managers meeting.
Collaborate closely with Howard Center, the designated local mental health agency, on program operations. At least one of your direct reports will be based at Howard Center for their role.
Requires ability to travel locally. This position does require the ability to travel within the Chittenden County area to meet clients either in their home environment or elsewhere. Must be comfortable with travel and visiting clients in their home.

Experience, Skill & Education Requirements:

A high school degree or equivalent with a minimum of three (3) years of experience in a human services role required; prior experience in housing services and program management are strongly preferred.
Minimum of one (1) year of leadership/supervisory experience is required.
Undergraduate degree in Social Work, Public Health, Criminal Justice, Public Policy, or other related field preferred.
Combination of experience and coursework will be considered.
Demonstrated ability to handle conflict and crisis management required.
Demonstrated ability to build and maintain working relationships with internal and external partners.
Advanced computer literacy skills required, including the ability to use Microsoft Office products, manage HMIS and other related systems, and navigate the Medicaid billing system.
Prior experience with individuals experiencing homelessness and crisis intervention, as well as knowledge of resources and services for individuals and families is a plus.
Prior experience working with individuals from diverse backgrounds, including individuals with substance use challenges, mental illness, medical, and trauma histories strongly preferred.
Knowledge of resources and services for individuals and families, including federal and state housing subsidy programs and affordable housing systems is a plus.
Ability to read and understand housing laws, regulations, contracts, and other documents.

This is a full-time, benefits eligible position. Hours are typically Mon - Fri, 9:00am - 5:00pm. Starting salary at $58,000.

All positions at COTS require a commitment to our mission: Advocating for long-term solutions to end homelessness and provide emergency shelter, services, and long-term housing for those who are experiencing homelessness or are marginally housed.

To apply, submit your resume and cover letter to jobs@cotsonline.org.